How do I return my order?

Open the order in your account and choose Return, any time in the 30 days after it arrives. You arrange the postage, and we'll refund your card once it's back with us.

How it works

Pack it as it arrived, in the original packaging. Trying it the way you would in a shop is fine. If it shows real use or damage, we may reduce the refund.

Please use a tracked service, and send it to our address rather than a parcel shop. We can only refund what reaches us.

The refund lands on the card you paid with, within two weeks of us receiving it. Shipping, duties and taxes stay outside the refund.

If you send it in so we can check a possible fault, that postage works the same way, unless we find a defect. Then we refund the postage and send a replacement at no charge.

Please see more details for what the 30 days cover in the "What is the return policy?".

How to get help

On your orders, choose Return. That opens the return page, where you register it.