When will I receive tracking information for my order?

Modified on Tue, 18 Nov at 3:38 PM

Orders can be placed on our website and are not binding until AIAIAI has confirmed the order by issuing an order confirmation stating the unique order number. 

Order processing can take up to 2 business days before shipment. Our warehouse operates Monday to Friday, excluding public holidays.


During busy periods, such as Black Friday, order processing and shipping times may be longer than usual. We appreciate your patience during these times.


If you aren’t able to find this email, make sure to check your spam folder. You can also view your order status by logging into your membership account, or by creating a new account using the same email address you used when placing the order.


If you still can’t locate your order information, please contact our Support Team, and we’ll be happy to assist you.

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